31 March 2022
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Dear Guest

Thank you for choosing 6th Element!

As your preferred service provider, we are committed to and offer Goods and Services of satisfactory quality as defined in the Sales of Goods Act S14(2), Consumer Protection (Fair Trading) Act and Lemon Law.​

See us at this time ya!
Monday to Friday: 10.30am to 8pm; Saturday: 10am to 5pm
Sun and PH closed

Appointment

We recommend you to make your appointment to choose your preferred treatment time and service staff to avoid any disappointment. Regular guest will be given the priority to book their preferred date/time. 

If you arrive late for an appointment, we reserve our rights to reduce the treatment time and complete the session according to the original schedule. Guest will be charged at the full price of the booked treatment.

Special Consideration

​We will request our guest to fill in a simple consultation card on your health conditions. Guest who have diabetes, high blood pressure, heart conditions, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any services. Please let us know if you have any existing medical conditions.

Privacy and Modesty

We will provide our guest with disposable undergarments if necessary and fully covered during the service, leaving only the area receiving attention to be exposed. Please respect the tranquility and privacy of other guests by limiting the volume of communication and switched your mobile phone to silence throughout your entire service session.

Valuables

We recommend that no jewellery or other valuables be worn at our shop. The management will not be responsible for the loss of money or valuables of any kind brought into the shop.

Service Prices

We will honor all the treatment prices as quoted at the time of booking. All latest prices are updated on our website and service menu displayed in-store. Prices are subject to change without prior notice.

For promotional item, the prices and validity will be clearly stated on our marketing material. Additional charges may be collected for extra services that were not part of the original services. You will be informed of such charges in advance when requesting for extra services. All nett prices are quoted in Singapore Dollars. We are not a GST registered business and will not have additional service charge.

Payment

We accept cash in Singapore Dollar, PayNow. No Cheques are accepted for payment.

Prepaid Services

All prepaid services are valid for two (2) years from the date of purchase. Guest will not be able to utilize the service(s) after it has expired.

Customer Data Confidentiality

Guests’ particulars are collected by us solely for the purpose of completing sales transactions. Please refer to our Personal Data Protection Policy (PDPP) for more information.

Arrival

We strongly recommend our guest to check in at the reception 5 minutes before your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly.

Cancellation

If you wish to cancel or reschedule your appointment, please give us 8-hour notice to do so. No-Show for two (2) times will be barred from booking our services.

Our guest may request to change the service staff within first 5 mins of the service. In the event that requested staff was not available, you may request to reschedule/cancel the services without any charge.

No Indecency

Our people are professional trained to serve all guest. If they feel insulted when subject to indecent/inappropriate behaviour from the guest, the on-going service session will be aborted when warning is not heeded. No refund will be granted under such circumstances.

No-Selling during Treatment

We believe that our guest deserves to enjoy peace and every moment during treatments and in treatment rooms. Our people have been trained to understand the importance of no-selling during treatment. We will certainly not pressure our guest to purchase or even consider any services not required by them..

After Sales Service
Refund/Exchange/Transfer/Warranties

Unopened retail products are exchangeable within 5 days of purchase with presentation of original receipt. No cash or credit card refunds will be allowed.


For any services utilized, our guests may return in 3 days' time, if they wish to request us to clarify and follow up on any possible defects or non-conformances.

To ensure the best qualify of our services rendered, we will advise our guest the possible limited number of refilling/touch-up for specific services when consulted. This is beyond the scope of defects or non-conformance when guest wishes to extend the life cycle of services rendered.

Gratuities/Tips

Gratuities/tips are not compulsory. However, if you are satisfied with our services, a small token of appreciate will go a long way in encouraging our people to maintain their high level of service standards.

Feedback and Complaints

We welcome all feedback and complaints to beef up our services to delight you at your next visit. Our shop manager will be happy to register your feedback and complaints for documentation and 
attention. We endeavour to resolve all feedback and complaints within 7 working days.

Accident and Injuries

We shall not be liable for any accident or injury suffered by any members or guests. 

If you have any questions about this policy, please call or whatsApp 92328035 or email us at 6elemt@gmail.com. 

Yours Sincerely,
6th Element
​owned by 6Element LLP